bet662 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bet662 ("we", "us", "our") collects, uses, stores, and discloses personal data obtained from players and visitors ("you", "your") who access or use the bet662 website at https://bet662.onl and all related services (collectively, the "Platform"). This Policy applies to all individuals who interact with the Platform, including registered account holders, prospective players who browse the site without registering, and anyone who contacts us via email.

By creating a bet662 account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its terms. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with bet662.

2. Data Controller

bet662 is the data controller responsible for your personal data processed through the Platform. For all privacy-related enquiries, requests, or complaints, please contact us at:

• Email: [email protected]
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

3. What Personal Data We Collect

bet662 collects personal data in the following categories, depending on how you interact with the Platform:

We do not knowingly collect sensitive personal data (such as health or biometric information) except where required by anti-money laundering (AML) obligations or age verification procedures.

4. How We Collect Personal Data

We collect your personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (e.g., bKash, Nagad, Visa network partners), identity verification service providers, and fraud prevention partners to supplement the information you provide directly.

5. How We Use Your Personal Data

bet662 processes your personal data only for specific, legitimate purposes. The table below outlines the primary uses and the lawful basis for each:

6. Cookies and Tracking Technologies

6.1 Types of Cookies. bet662 uses the following categories of cookies on the Platform:

• Strictly necessary cookies: Required for core site functions such as session management, login state, and security token validation. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform (e.g., pages visited, session length). This data helps us improve the user experience.
• Preference cookies: Used to remember your settings such as preferred currency wallet (BDT or INR) and language preferences.

6.2 Third-Party Cookies. bet662 does not deploy third-party advertising or behavioural profiling cookies. Analytics data is processed in anonymised form and is not linked to your individual identity without your explicit consent.

6.3 Managing Cookies. You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including your account dashboard.

7. Sharing and Disclosure of Personal Data

bet662 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and data to verify your eligibility to use the Platform.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data to support game delivery and fairness auditing.
• Legal and regulatory authorities: We may disclose data to law enforcement agencies, financial intelligence units, or courts when required to do so by applicable law or valid legal process.
• Fraud prevention partners: Aggregated risk signals (not full profiles) may be shared with fraud detection networks to protect the integrity of the Platform.

In all cases where data is shared with third-party processors, bet662 maintains data processing agreements that require those parties to handle your data in accordance with applicable privacy standards.

8. International Data Transfers

bet662 is a cross-border South Asia platform serving players in Bangladesh and India. Some of our service providers and game studios operate internationally. Where your personal data is transferred outside of the country in which you are located, we ensure that appropriate safeguards are in place — including standard contractual clauses, adequacy decisions, or equivalent legal mechanisms — to protect your data to a standard consistent with this Policy.

9. Data Retention

bet662 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of 5 years following account closure to comply with AML and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Marketing consent records: Retained until you withdraw consent or for 3 years following your last interaction with a marketing communication, whichever comes first.
• Support and communications records: Retained for 3 years from the date of the relevant interaction.
• Technical and usage data: Retained in aggregated and anonymised form for up to 24 months for analytics purposes.

Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, it will be securely deleted or anonymised.

10. Security Measures

bet662 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text), payment identifiers, and identity documents.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication options available for player accounts.

While bet662 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bet662:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a machine-readable copy of the data you have provided to us, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests where you believe your individual rights and freedoms override those interests.

To exercise any of these rights, please submit a written request to [email protected]. We will respond within a reasonable period, generally within 30 days of receiving your request. We may need to verify your identity before processing certain requests.

12. Children and Minors

The bet662 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or submitted personal data, we will immediately suspend the account, delete the associated data, and refund any deposited funds where possible. If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately at [email protected].

13. Marketing Communications

With your consent, bet662 may send you promotional communications relating to new games, deposit bonuses, cricket betting markets (BPL, IPL, T20 World Cup), seasonal offers (Eid, Pohela Boishakh, Durga Puja), and platform updates. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences in your account settings dashboard.
• Contacting [email protected] with a request to opt out.

Opting out of marketing communications does not affect transactional or account-related communications, which are sent as a necessary part of operating your account (e.g., deposit confirmations, withdrawal notifications, security alerts).

14. Links to Third-Party Content

The Platform may reference third-party game providers (Pragmatic Play, Evolution Gaming, etc.) or payment services (bKash, Nagad, Visa). These third parties operate under their own independent privacy policies. bet662 is not responsible for the privacy practices of third-party providers and encourages you to review their policies separately before engaging with their services.

15. Changes to This Policy

bet662 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you via email or a prominent notice on the Platform at least 14 days before the changes take effect. The date at the top of this page will always reflect the most recent version. Continued use of the Platform after any amendment constitutes your acceptance of the revised Policy.

16. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way bet662 handles your personal data, please contact us:

• Email: [email protected]
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving privacy-related concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.